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S-Business: Reinventing the Services Organization

James A. Alexander & Mark W. Hordes

ISBN: 1-59079-054-5
256 pages/hardcover


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S-Business gets right to the heart of what executives and managers really care about: business performance. As the face of business worldwide changes, the change from pure product orientation to a more services-oriented approach is inescapable. This research-based, field tested, to the point book helps executives and managers analyze, align and adapt their organization to a client-centered, services-led enterprise.

As of 2003, the market for services was a $450 billion business. As the demand for more robust services increases, all segments of the economy will be touched by this paradigm shift. In S-Business, industry thought leaders Alexander and Hordes warn us that no organization of any size, in any market or geography, can afford not to implement an s-business strategy—the stakes are just too high


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