In Leading Firms, David Kuhlman, a highly respected management consultant to many of the world’s top firms, gives an informed view on how those in professional services can achieve the same success as best-in-class firms.
Most businesses claim that people are their most important asset, but Kuhlman explains that professional service firms are unique because their entire value chain consists of people who must differentiate themselves from competitors who often offer the same product with near-identical messaging. This comprehensive guide to the special dynamics of the professional services firm examines why it’s more difficult to implement change in firms than in a traditional make-and-sell business, and details the challenges of rising above the competition.
Leading Firms starts off by laying out foundations of success for any firm: developing an effective strategy, delivering consistent revenue, and maintaining quality, and profitability. It then focuses on the capabilities that great firms possess as opposed to firms that are just merely “good,” including managing talent, delivering growth, and establishing brand synergy. Finally, there is an explanation of the practices and values necessary to develop a high-performing culture of professionals.
Leading Firms is highly recommended for those who want to explore the potential of their firm to arrive at a top position of leadership.